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Title
Text copied to clipboard!Commercial Operations Director
Description
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We are looking for a Commercial Operations Director with strong business acumen, analytical thinking, and proven experience in optimizing commercial processes to strengthen growth, efficiency, and overall organizational performance. This role is critical in connecting sales strategy with day-to-day operational execution, ensuring that sales, marketing, customer service, and leadership teams work with shared direction, clear goals, and measurable outcomes. The successful candidate will be responsible for designing, monitoring, and continuously improving commercial operations with the objective of increasing revenue, enhancing customer experience, and maximizing resource utilization.
In this position, you will work closely with senior leadership to develop commercial plans, support sales forecasting, manage performance indicators, and implement processes that improve transparency and speed of decision-making. You will play an active role in CRM management, market data analysis, sales channel performance evaluation, and the creation of reports that support strategic decisions. In parallel, you will contribute to pricing policy definition, commercial risk management, and stronger cross-functional collaboration.
The ideal professional brings leadership capability, team management experience, and a deep understanding of the commercial cycle, from opportunity creation to deal closure and customer retention. You are able to translate complex data into practical recommendations, identify improvement opportunities, and implement solutions that increase productivity and profitability. Success in this role also requires excellent communication, change management ability, and a strong results-oriented mindset.
The Commercial Operations Director will play a key role in shaping a framework of operational excellence where commercial teams are supported by clear processes, reliable data, and effective tools. This is a high-impact position with meaningful influence on the company’s growth strategy, ideal for professionals who want to combine leadership responsibility, commercial thinking, and operational improvement in a dynamic and demanding environment.
Responsibilities
Text copied to clipboard!- Develop and implement commercial operations strategies to increase revenue.
- Monitor sales performance indicators and prepare management reports.
- Optimize CRM processes, forecasting, and pipeline management.
- Coordinate collaboration across sales, marketing, finance, and customer service teams.
- Analyze commercial data to identify trends and growth opportunities.
- Support pricing design, target setting, and commercial performance policies.
- Manage and develop the commercial operations team with clear objectives.
- Implement improvements in tools, processes, and reporting standards.
Requirements
Text copied to clipboard!- Bachelor’s degree in Business Administration, Economics, Marketing, or a related field.
- Proven experience in commercial operations, sales operations, or business management.
- Strong knowledge of CRM systems and data analysis tools.
- Experience managing teams and coordinating cross-functional initiatives.
- Excellent analytical skills and ability to make data-driven decisions.
- Understanding of forecasting, KPI management, and commercial process optimization.
- Outstanding communication and organizational skills.
- Strong English proficiency and advanced knowledge of Office or BI tools.
Potential interview questions
Text copied to clipboard!- What experience do you have in commercial operations or sales operations management?
- How have you used data to improve sales performance?
- Which CRM or BI tools have you worked with extensively?
- Describe a time when you improved a commercial process.
- How do you manage collaboration across multiple business functions?
- Which KPIs do you consider most important for commercial performance?
